WARRANTY POLICY

Warranty Policy

We stand behind
every device.

Every OYAY LAB product is engineered to perform. Our warranty is straightforward — because we believe in what we make.

Home-Use Devices

Iris Ice PlusRelaxLightNovaDora

All OYAY LAB home-use devices are covered by a 12-month limited warranty from the date of purchase.

What Is Covered

  • —  Manufacturing defects in materials or workmanship
  • —  Laser module or optical component failure under normal use
  • —  Battery defects causing significantly reduced runtime
  • —  Electronic or sensor malfunctions not caused by misuse

Warranty Service — Replacement Only

For home-use products, our warranty service is replacement only. We do not offer repair on home devices. If your product is confirmed defective, we dispatch a brand-new replacement unit — fully tested, zero wear.

What Is Not Covered

  • —  Physical damage from drops, impacts, or misuse
  • —  Damage from unauthorized modification or disassembly
  • —  Normal wear of consumable parts (lens covers, cables)
  • —  Products from unauthorized resellers
  • —  Water damage beyond rated protection

Professional / Salon Devices

Multi-Function PlatformCold PlasmaBody SculpturePicosecond Nd:YAG

OYAY LAB Professional systems are covered by a 12-month limited warranty (extendable via service agreement) with full repair support.

What Is Covered

  • —  Handpiece and applicator failures under normal clinical use
  • —  Electronic control board and display failures
  • —  Laser source or plasma generator defects
  • —  Cooling system component failures

Warranty Service — Repair Support

  • Local Partner Service: We connect you with the nearest certified technician for on-site or depot repair — minimizing downtime for your practice.
  • Factory Repair: If no local partner is available, ship the unit to our factory. We cover inbound freight and return the repaired device at no cost.

Service Turnaround

Channel Target Time
Local partner — on-site 3–7 business days
Local partner — depot 7–14 business days
Factory repair 14–21 business days + transit

How to Make a Warranty Claim

Step 1 — Contact Our Support Team +

Email support@oyaylab.com with your order number, product model, date of purchase, and description of the issue. For professional devices, include your clinic name and preferred service channel.

Step 2 — Provide Proof of Purchase +

Provide your original purchase receipt or order confirmation. Products purchased through OYAY LAB's official website or authorized retailers are eligible for warranty service.

Step 3 — Technical Assessment +

Our team may request a short video or photos of the defect. For professional devices, a remote diagnostic call may be arranged before committing to a service pathway.

Step 4 — Resolution +

Home devices: Replacement dispatched within 3–5 business days of warranty confirmation, with a prepaid return label.

Professional devices: Our team coordinates your chosen repair channel and keeps you updated throughout.

Extended Service Plans: Professional customers may purchase extended service agreements for additional years of repair support and priority response. Contact pro@oyaylab.com.