FAQ
Frequently Asked Questions
Everything you need
to know.
Answers to the most common questions about OYAY LAB devices, laser skin care technology, safety, and results. If your question isn't here, contact our team at support@oyaylab.com.
About the Technology
What is non-ablative fractional laser (NAFL) technology? +
Non-ablative fractional laser (NAFL) technology delivers laser energy in a grid of thousands of microscopic columns — called micro-treatment zones — deep into the dermis, while leaving the surrounding skin and the epidermis (outer skin layer) intact. Unlike ablative lasers, which remove the outer skin layer entirely, NAFL treatments require no recovery period because the skin surface is never broken.
The controlled thermal micro-injuries trigger the body's natural wound-healing response — stimulating collagen and elastin production in the treated zones. Over 6–8 weeks, new collagen fibers replace damaged tissue, resulting in improved skin texture, reduced fine lines, and more even skin tone.
OYAY LAB home devices use Non-Ablative Fractional Laser technology at clinically validated wavelengths, delivering the same biological mechanism used in professional dermatology practices — in a safe, Class 1 certified at-home format.
What wavelengths do OYAY LAB devices use, and why do they matter? +
Laser wavelength determines which biological target (chromophore) in the skin absorbs the energy. OYAY LAB devices use four clinically validated wavelengths:
| Device | Wavelength | Target & Effect |
|---|---|---|
| Iris Ice Plus | 1450nm | Water in dermis; stimulates collagen for facial anti-aging |
| Dora | 1927nm | Superficial water; accelerates melanin metabolism for skin lightening |
| RelaxLight | 940nm | Dermis; soothing, anti-inflammatory, pain relief |
| Nova | 830nm + 415nm | NIR kills bacteria; blue light sterilizes surface for acne treatment |
These are not approximations — they are the precise wavelengths documented in peer-reviewed dermatology literature and used in professional clinical settings worldwide.
What makes OYAY LAB different from LED beauty devices? +
LED (Light Emitting Diode) devices emit broad, low-intensity light that affects primarily the epidermis (skin's surface layer). They can support surface skin health but do not generate sufficient energy to penetrate the dermis and stimulate meaningful collagen remodeling.
OYAY LAB devices are true laser devices — they emit coherent, focused, high-energy light at a single precise wavelength. This allows energy to be delivered to a targeted depth in the dermis with the intensity required to trigger genuine collagen neogenesis (new collagen formation).
The distinction matters clinically: LED devices are cosmetic; NAFL laser devices like those in the OYAY LAB range produce measurable structural changes in dermal collagen that are detectable by ultrasound imaging in clinical studies.
What is the significance of the Dreame Technology partnership? +
Dreame Technology is a global leader in precision consumer device engineering, known for sub-millimeter motor accuracy and advanced sensor integration. OYAY LAB's partnership with Dreame brings that hardware engineering standard into aesthetic devices — ensuring the multi-dimensional skin contact sensors, optical path alignment, and energy delivery systems meet tolerances normally reserved for medical instruments.
Additionally, OYAY LAB's microprocessor chips are sourced from the same semiconductor supply chain as NVIDIA — enabling real-time fluence calculation and pulse-by-pulse energy calibration that ensures consistent, safe dosing across every treatment session.
Safety
Are OYAY LAB home devices safe to use? +
Yes. All OYAY LAB home devices are certified to IEC 60825 Class 1 — the highest safety classification under international laser safety standards. Class 1 means the device is safe under all reasonably foreseeable conditions of normal use, including direct viewing of the beam.
In addition to the IEC 60825 Class 1 certification, OYAY LAB home devices incorporate a multi-dimensional skin contact sensor that prevents the laser from firing unless the device is in full, stable contact with skin — and immediately deactivates if contact is lost. This eliminates the risk of accidental exposure to eyes or non-target tissue.
The 360° icy crystal cooling system (Iris Ice Plus) and energy-limiting design across all home devices ensures the epidermis is never over-treated. Five smart zones and three energy levels allow users to match treatment intensity to their skin's individual needs.
Who should not use OYAY LAB laser devices? +
OYAY LAB home devices are designed for healthy adults aged 18 and over. The following individuals should consult a qualified dermatologist or physician before use:
- — Individuals with active skin infections, open wounds, or inflammatory skin conditions (e.g., active eczema, psoriasis, rosacea) in the treatment area
- — Those currently taking photosensitizing medications (e.g., certain antibiotics, retinoids, or isotretinoin)
- — Individuals who have undergone ablative laser resurfacing, chemical peels, or dermabrasion within the past 3 months
- — Pregnant or breastfeeding individuals
- — Those with a personal or family history of keloid scarring
- — Individuals with implanted electronic devices (e.g., pacemakers) in or near the treatment area
The Nova acne device includes a Child Safety Mode and First-Usage Safety Procedure. Do not use any OYAY LAB device on skin with tattoos, permanent makeup, or suspicious lesions without first consulting a dermatologist.
What does IEC 60825 Class 1 certification mean? +
IEC 60825 is the international standard published by the International Electrotechnical Commission governing the safety of laser products. Class 1 is the safest laser classification — it indicates that the accessible laser radiation during normal operation is below the level that is known to cause injury under all reasonably foreseeable conditions, including the use of optical instruments.
Achieving Class 1 certification requires engineering controls (such as interlocks, beam limiters, and skin contact sensors) that prevent unsafe exposure — not simply low power output. OYAY LAB home devices achieve Class 1 status through active safety systems, not by limiting therapeutic efficacy.
Results & Treatment
When will I see results from my OYAY LAB device? +
Laser-stimulated collagen remodeling is a biological process — results appear progressively, not immediately. Most users report the following timeline:
- — Weeks 1–2: Improved skin hydration and subtle radiance from increased circulation
- — Weeks 3–4: Visible improvement in skin texture; pores appear tighter
- — Weeks 6–8: New collagen fibers become structurally significant; fine lines visibly reduced
- — Month 3+: Cumulative results from continued use; improvements in firmness and tone
Consistency is the key variable. OYAY LAB devices are engineered for regular use — the cumulative benefit of sustained collagen stimulation significantly exceeds what any single treatment can deliver.
How often should I use my OYAY LAB device? +
Recommended usage frequency varies by device:
- — Iris Ice Plus (1450nm anti-aging): 2–3 times per week per treatment zone
- — Dora (1927nm skin lightening): 2–3 times per week; allow 48 hours between sessions on the same zone
- — RelaxLight (940nm soothing): Daily use is suitable for most users
- — Nova (acne treatment): 8-second sessions per spot; up to twice daily during active breakouts
Always follow the detailed usage guide included with your device and accessible via the OYAY LAB companion app. The IOT chip in compatible devices tracks your usage history and can provide personalized reminders and session recommendations.
Is there any downtime or recovery after using an OYAY LAB device? +
No. OYAY LAB home devices use Non-Ablative Fractional Laser (NAFL) technology, which preserves the skin's surface (epidermis) throughout treatment. Because the outer skin layer is never damaged or removed, there is no wound to heal, no peeling, and no social downtime required.
You may notice slight transient redness in the treatment area for 30–60 minutes after use, particularly at higher energy settings — this is a normal physiological response indicating dermal stimulation and resolves without intervention. Sunscreen application is recommended after daytime treatments.
Can I use OYAY LAB devices alongside other skincare products? +
Yes, with some considerations. Laser treatment temporarily increases skin permeability — meaning active ingredients in topicals applied immediately after treatment may penetrate more deeply than usual. This can be beneficial (enhanced absorption of peptides, hyaluronic acid, and antioxidants) or a sensitivity risk (avoid applying retinoids, AHAs, BHAs, or vitamin C directly after treatment).
Recommended post-treatment routine: Apply a gentle, fragrance-free moisturizer or hyaluronic acid serum immediately after treatment. Wait at least 4 hours before applying active exfoliants or prescription topicals.
Avoid on treatment days: Retinol, retinoids, AHAs (glycolic, lactic acid), BHAs (salicylic acid), benzoyl peroxide, and physical exfoliants in the treatment area.
Choosing a Device
Which OYAY LAB device is right for me? +
| Primary Concern | Recommended Device | Wavelength |
|---|---|---|
| Fine lines, wrinkles, sagging, collagen loss | Iris Ice Plus | 1450nm |
| Hyperpigmentation, dark spots, uneven tone | Dora | 1927nm |
| Acne, breakouts, post-acne marks | Nova | 830nm + 415nm |
| Sensitivity, redness, inflammation, pain relief | RelaxLight | 940nm |
Many users combine devices — for example, Iris Ice Plus for anti-aging and Nova for acne management. There is no contraindication to using multiple OYAY LAB devices; simply allow 24 hours between treatments on the same skin zone.
What is the difference between OYAY LAB Home and Professional devices? +
OYAY LAB Home devices (Iris Ice Plus, RelaxLight, Nova, Dora) are engineered for safe, effective self-administration by non-professionals. They operate within energy parameters that produce meaningful results while remaining within IEC 60825 Class 1 safety limits. They are lightweight, rechargeable, and designed for daily or near-daily use.
OYAY LAB Professional systems (Multi-Function Platform, Cold Plasma System, Body Sculpture, Picosecond Nd:YAG) are clinical-grade, FDA 510K-cleared devices operated by licensed aesthetic professionals. They offer higher energy densities, interchangeable handpieces, and a broader range of treatment modalities including hair removal, tattoo removal, body contouring, and plasma skin regeneration — capabilities that require trained operators and controlled clinical environments.
Orders, Shipping & Warranty
Do you ship internationally? +
Yes. OYAY LAB ships to most countries worldwide. Estimated delivery times range from 5–8 business days (US) to 14–21 business days for international destinations. Customers are responsible for any applicable import duties or customs fees. See our full Shipping & Returns page for details by region.
What is your warranty policy? +
All OYAY LAB home devices are covered by a 12-month limited warranty from date of purchase. Warranty service for home devices is replacement only — we dispatch a brand-new unit rather than repairing the original.
Professional devices receive 12-month warranty coverage with full repair support, available either through our local authorized service partner network or factory repair. See our full Warranty Policy for details.
Can I return my device if I'm not satisfied? +
Yes. OYAY LAB home devices are covered by a 30-day satisfaction guarantee. If you are not satisfied for any reason, return the device in its original condition and packaging within 30 days of delivery for a full refund. Professional devices are all-sales-final unless defective. See our Returns Policy for the full process.
Our team responds within 1 business day.