Privacy Policy

Your data,
protected.

OYAY LAB is committed to protecting your personal information. This Privacy Policy explains what we collect, how we use it, and your rights as a customer.

Last updated: May 2026  ·  Applies to oyaylab.com and all OYAY LAB mobile applications.

1. Information We Collect

Information You Provide

• —  Account & Order Information: Name, email, billing and shipping address, phone, and payment details. Payment card data is processed by our PCI-compliant processor and never stored on our servers.
• —  Support Communications: Any messages, queries, or feedback you send to our team.
• —  Professional Account Information: Business name, license number, and contact details for clinic customers.

Information Collected Automatically

• —  Usage Data: Pages visited, time on site, browser type, IP address, device type — collected via cookies and analytics tools.
• —  IOT Device Data: Home devices with IOT chips may transmit anonymized usage data (session duration, energy level, pulse count). No personally identifiable information is transmitted. Opt out via the companion app settings at any time.

2. How We Use Your Information

• —  Processing and fulfilling your orders and arranging delivery
• —  Communicating about your order, warranty, or support requests
• —  Sending transactional emails (order confirmations, shipping updates)
• —  Sending marketing communications, only if you have opted in (unsubscribe any time)
• —  Improving our products through aggregated, anonymized analytics
• —  Complying with applicable legal obligations

3. Sharing Your Information

OYAY LAB does not sell your personal information. We share data only with:

• —  Service Providers: Shipping carriers, payment processors, email platforms — solely to fulfill orders and provide support.
• —  Authorized Service Partners: For professional device warranty claims, your business name and contact may be shared with local service technicians.
• —  Legal Requirements: Where required by law, court order, or regulatory authority.

4. Cookies

Our website uses cookies for essential functionality, anonymized analytics, and optional personalization. Manage preferences via the consent banner or your browser settings. Refusing non-essential cookies will not affect your ability to shop.

5. Data Retention

We retain personal data as long as necessary to fulfill orders, provide warranty support, and comply with law. Order records are kept for a minimum of 7 years. You may request deletion of your marketing profile at any time.

6. Your Rights

To exercise any of these rights, email privacy@oyaylab.com. We will respond within 30 days.

7. Security

We use SSL/TLS encryption, strict access controls, and regular security reviews. No internet transmission is 100% secure — use a strong, unique password for your account.

8. Children's Privacy

OYAY LAB products are intended for adults 18 and older. We do not knowingly collect personal information from anyone under 18. Contact us to have any such data deleted promptly.

9. International Data Transfers

Your personal data may be transferred to China (manufacturing and fulfillment) and the United States (technology infrastructure). Appropriate safeguards are in place in accordance with applicable data protection law.

10. Changes to This Policy

Material changes will be communicated via email or a prominent notice on our website. The "Last Updated" date at the top indicates when the most recent revision was published.

11. Contact